Tuesday, November 15, 2005

GCISurf's Growing Pain

GCISurf is having some issues, but they are providing us the members with solutions, any reasonable solution is deem to be positive going forward, see below, (Update: scammer, site disappeared):
Yes, we have a couple of issues, but every growing business does. What you will see below is the issues that we are having, and our plan of how we are going to work through them. Having issues is one thing, but having a plan in place to work through them is another.

We have not and will not ever hide anything from you, as we want you to see what is really going on. This is part of what we feel that you deserve as being one of our members.

The payments this month will be sent on the 18th. Going forward, we are going to make a little change with the dates on which the payments are made. We will now make payments within 15th-20th of each month. This will enable us to achieve the most profit on our positions. We will speak to our programmer about how to fit the compounding into this picture and will let you know as soon as we find out.

Before you panic, please let me tell you why the payments will be send at 18-th:
Two reasons:
1) We have positions open in the Brokerage Account and we will lose profit if we close them now. We will close the positions tomorrow and we will make the withdraw of the funds to make the payments. The funds will be here on 18-th and then we will process the payments.

2) Intgold has not responded to us yet and our account is locked. We have a large amount of funds which we can't use, as they changed our secondary password without alert or reason. They asked us for new documents and we sent these documents to them on Friday. We have been trying to contact them for few days now, and we hope they will fix our problem within the next 3 days so on 18-th we are able to process all payments.

If Intgold does NOT fix our issue, we have no other choice but, to close Intgold as a payment option and no longer accept them within the GCI Network. In Addition, we have to recode our script a bit so we are able to process the payments via e-gold, moneybookers and stormpay (for those members who funded by stormpay and have passed 45 days).

We are worried too about the Intgold issues, so us telling you to take it easy would not really be fair. We understand if you feel a little uneasy at first, but we hope you will still continue to support us as you have, and please don't complain because this isn't up to us, and we are working to get through this. We were under the impression that Intgold was a stable payment processor, and we had done everything that they asked to verify our account in the first place, as we currently are a Level 4 with 12 points. Over the next couple of days our focus we will be working hard to get our account back to functional with Intgold. We are having issues getting them even to respond to emails or even pick up the phone, so please be patient as we work to correct things with them.

Again we are glad to have you as members, we could not do this without you!

Someday we will all be looking back on this and saying "remember when"...

Thank you all for your continued support.

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