WiredSurf wants to clarify its stands on its previous statements. I believe actions speak louder than words, as long as WiredSurf can deliver payout to the investors, then we are all for it. See news:
As auto surf program administrators, we understand that every word we type is important when it comes to open communication and in ensuring that our community remains updated, and consistently reassured, especially when we encounter problems such as our recent DDOS attack.
But what about when our words or statements are distorted, over-analyzed and even twisted to mean something completely different than our original intention?
I personally felt it was important to address some of the things have been said on blogs and websites since the last few mass-emails were sent out. While it may be easier to just leave people with these comments rather than address and perhaps explain them better,we are not the kind to leave things unresolved. I also wouldn't want anyone misled by these confusing translations depicted by blog owners.
First of all, the post that was sent out the other day requesting that members become more active on both our forums and external ones wasn't meant to be taken in any other way, than for you to meet us halfway.
We have been working hours upon hours every day, while doing our absolute best to offer over the top support and updates. And while it is our obligation to provide great service, we often go the extra mile to satisfy our community and to provide a better, more positive atmosphere than you might find elsewhere. In return, we asked that if you hadn't created a forum account that you do so.
Why?
Because it saves us time and keeps you up to date!
We have received hundreds of repeated questions in our ticketing center from people who obviously weren't even aware of the reasons our site was inaccessible. By requesting that members start logging onto our forum, we ensure that these people know what is going on, while saving time from manually responding to thousands of tickets a day by being able to post one message on our forum for all to see.
Yet, despite our rather obvious reasons for requesting this, an online blog translated our post into the following cynical and unfair statement:
[I]In short, administration is indignant at investors` indifference towards their news, updates and activity. Well, these guys must be assured in their stability and success if they address with such demands to their investors just after they lost many members because of their constant problems.[/I]
You bet we are confident that we are stable and able to continue to strive for success in such a chaotic industry, but how are we wrong for requesting that members make the effort to stay up to date on situations and activity?
This is a community, and it requires a mutual effort in order for both our members and our staff to be productive and to be satisfied with our experiences. We didn't have any other motive for requesting that you do your part other than to try to improve that experience with us.
On another blog, the following comment was recently posted:
[I]What I will say about them is that so far they have been resiliant despite a number of things going wrong, from EMO to the DDOS that rendered their website useless for a couple weeks. What I don't like about the email is that it sounds like they are really trying to get their members to drum up support and are pushing for new members which could be more new money. Then again maybe not.[/I]
Absolutely! We were asking our members to drum up support, yes, we will gladly admit and acknowledge that, and after our dedicated efforts to fix things on OUR end, why shouldn't we ask for our members to acknowledge those efforts by spreading the word on the very forums where negative statements were posted before, during our problems and downtime?
In any event, I felt that the way our posts have been misconstrued by people who perhaps just need fresh, interesting content for their blogs, needed to be explained, although thankfully the majority of our community willingly accepted our emails for what they were. For that, we are very proud, and sincerely thankful.
Let's see if this post makes it to their blogs!
Cameron
Wired Network
http://www.wiredsurf.com
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