There have been some questions regarding our recent news item on the compounded upgrade payment schedule. We wanted to take this time to clarify.
1. Compounded Upgrades scheduled to be paid to Stormpay will all be paid WITHIN 7 business days of expiration. For example, if the upgrade expired on Jan 22, it will be paid by Jan 31. If expired on Jan 23, will be paid by Feb 1, etc.
2. Compounded Upgrades scheduled to be paid to EMO will all be paid WITHIN 10 business days of expiration. For example, if the upgrade expired on Jan 22, it will be paid by Feb 3. If expired on Jan 23, will be paid by Feb 6, etc.
3. WITHIN does not be on. It means the payment will be made sometime before OR on that date.
4. Egold/EMO payments are still on schedule to be completed by Jan 31. The compounded upgrade payment schedule has no affect on this.
5. All Egold/Money Order payments will be mailed by Jan 31. We cannot control when the US mail will deliver.
6. Everyone that has selected the Egold/Stormpay option has been paid unless you have not yet made your selection or you provided us with an invalid or non-working Stormpay email address.
7. Regular EMO upgrade payments will be paid within our normal 7 business day schedule. None of the above will affect that.
8. If you change your payment ID for your compounded upgrade withdrawal, you will not see the change immediately on the withdrawal record. You will not see the change until Monday morning when all payment ID's are 'locked in' in the database. Please make any change you would like to make by Sunday at midnight.
9. We could not assess the number or amount of EMO funds needed based only on the number members who joined EMO, as one member speculated on the forum, as there was no way to determine how many of those were new members or members that may have moved from Stormpay. There was also no way for us to know what option compounded members would choose until they did so; many took over two weeks to do so and some still have not. This made it very difficult for us to assess the amounts needed for each processor.
10. We did not make this change lightly and we made the decision as soon as we were able to properly assess the data. We offered the compounding option trying to do whatever we could to allow members the time they may have needed to adjust to the E-Gold transition. We did not have to give this choice at all. In hindsight we probably should not have. But, the operation and management of this program is not an exact science. No one has ever attempted or accomplished what we are doing. This site did not come with an owner's manual. We had a plan, but this program is a living breathing thing which has to adjust to daily changes in things that are often beyond our control. We make the best decisions we can based on the information we have at the time and weighing all factors. Members are not privy to all of those factors. Things happen everyday that we could not possibly predict, as we are dealing with the actions and reactions of over 100,000 individuals. There will be hard choices. There may be mistakes. There may be things others would do differently. All we can do is continue to be open and honest and make choices to the best of our ability. This decision, like every one we make here, was made with the interests of the members and the long term sustainability of the program in mind.
We hope this claries things.
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Sunday, January 29, 2006
12Daily News on Clarification of Compounded, Egold/EMO, and EMO
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