Thursday, November 17, 2005

2WeekSurf is Temporally Offline Today

If you go to the 2WeekSurf website today, you will get the following message. I wonder what is happening with them, I guess we have to wait for their official email soon.
We have temporarily suspended the front page of the website. Please keep checking here for updates. Thank you.

Latest Update: E-gold has frozen our Storage accounts. We are trying to reach them with no success so far. Details about this issue will be emailed soon.
2WeekSurf sent out a message 2 days ago regarding upgrading problem, could that be the forth telling of the problem, see message:
Yesterday, lot of our members could not upgrade, as our payment processor e-gold received a complain from a member that we were not making our payment obligation on time. Hence, we were not able to receive money but, we can make payouts. However, we are in the process of verifying ourselves with e-gold. In the mean time, we have created a new e-gold account so the members can upgrade.

We have fixed the script, so today onwards we will make full payouts,which means, upgrades expiring today onwards will be paid in full.

The members who received partial cashouts in the last 4 days will be paid out soon. Our programmer was not able to write a code that can automatically place cashout requests. So we have to do it manually and so it will take time. We have to manually debit the cash balance from each and every account and place a cashout request for that amount which was not paid out earlier. So please give us some time to do so. We will try to complete it before the weekend ends. We are extremely sorry for the
delay! Please do not send any support tickets regarding this issue.

According to our technical staff some of this trouble started; when we were in the process of transferring to the dedicated server. Due to server overload, we devised a one click surf button; which may have caused the problems. The script which we used to compensate the members for 9th and 10th also had a similar problem.

We would also like to request our members not to complain to our payment processor unnecessarily. We have been making same day payouts since 15th october. So there is no reason for complaining.

Thank you for your continued support in making this program a huge success.

Regards,
David and John
2Week Surf

Wednesday, November 16, 2005

Is IntGold Still Having Problem???

Here is the latest saga betweem HitzPay and IntGold. It seems like another well-known auto-surfer is dropping IntGold. There seems to be many complaint against IntGold recently, is it for real or not? I am kind of curious myself. See the news from HitzPay:
Hello members

Due to intgold not resopnding to our doc's we have sent again and again.The phone not being answered when we have tried to call to rectify the problem that occured with our account.We are requesting all intgold members to please get a E-gold account and change your info in your profile to reflect this.If you already have a E-gold account then just add the info into your profile and you are set.Now for those that didnt
recieve payout thru intgold this month for last months payouts (nov-1st to nov 15th). Change over you account details you will show up in our next run of E-gold payouts and will promtly be paid, as we will be changing our scripting to not accept intgold due to the problems associated with them as a processor.We didnt want it to come to this but with no responce from them and members waiting for a payout just dont fit into our business model.

Tuesday, November 15, 2005

GCISurf's Growing Pain

GCISurf is having some issues, but they are providing us the members with solutions, any reasonable solution is deem to be positive going forward, see below, (Update: scammer, site disappeared):
Yes, we have a couple of issues, but every growing business does. What you will see below is the issues that we are having, and our plan of how we are going to work through them. Having issues is one thing, but having a plan in place to work through them is another.

We have not and will not ever hide anything from you, as we want you to see what is really going on. This is part of what we feel that you deserve as being one of our members.

The payments this month will be sent on the 18th. Going forward, we are going to make a little change with the dates on which the payments are made. We will now make payments within 15th-20th of each month. This will enable us to achieve the most profit on our positions. We will speak to our programmer about how to fit the compounding into this picture and will let you know as soon as we find out.

Before you panic, please let me tell you why the payments will be send at 18-th:
Two reasons:
1) We have positions open in the Brokerage Account and we will lose profit if we close them now. We will close the positions tomorrow and we will make the withdraw of the funds to make the payments. The funds will be here on 18-th and then we will process the payments.

2) Intgold has not responded to us yet and our account is locked. We have a large amount of funds which we can't use, as they changed our secondary password without alert or reason. They asked us for new documents and we sent these documents to them on Friday. We have been trying to contact them for few days now, and we hope they will fix our problem within the next 3 days so on 18-th we are able to process all payments.

If Intgold does NOT fix our issue, we have no other choice but, to close Intgold as a payment option and no longer accept them within the GCI Network. In Addition, we have to recode our script a bit so we are able to process the payments via e-gold, moneybookers and stormpay (for those members who funded by stormpay and have passed 45 days).

We are worried too about the Intgold issues, so us telling you to take it easy would not really be fair. We understand if you feel a little uneasy at first, but we hope you will still continue to support us as you have, and please don't complain because this isn't up to us, and we are working to get through this. We were under the impression that Intgold was a stable payment processor, and we had done everything that they asked to verify our account in the first place, as we currently are a Level 4 with 12 points. Over the next couple of days our focus we will be working hard to get our account back to functional with Intgold. We are having issues getting them even to respond to emails or even pick up the phone, so please be patient as we work to correct things with them.

Again we are glad to have you as members, we could not do this without you!

Someday we will all be looking back on this and saying "remember when"...

Thank you all for your continued support.